000			00412nam a2200145Ia 4500
008			190829s9999||||xx |||||||||||||| ||und||
020			_a9781259026812
100			_aZeithaml, Valarie A.
245		0	_aServices Marketing: Intergrating Customer Focus Across The Firm
250			_a6TH ED.
260			_bMcgraw-Hill _aNew Delhi _c2013
650			_aServices Marketing
700			_aBitner, Mary Jo
942			_cBK
999			_c5531 _d5531