| 000 | 00314nam a2200109Ia 4500 | ||
|---|---|---|---|
| 020 | _a9789812403681 | ||
| 100 | _aKnapp, Donna | ||
| 245 | 2 | _aA Guide To Customer Service Skills For The Help Desk Professional | |
| 260 |
_bThomson Course Technology _aSingapore _c2002 |
||
| 650 | _aHuman Resource Management | ||
| 942 | _cBK | ||
| 999 |
_c4384 _d4384 |
||