000			00364nam a2200133Ia 4500
020			_a9780070530424
100			_aZeithaml, Valarie A.
245		0	_aServices Marketing: Intergrating Customer Focus Across The Firm
250			_a3RD ED.
260			_bTata Mcgraw-Hill _aNew Delhi _c2003
650			_aServices Marketing
700			_aBitner, Mary Jo
942			_cBK
999			_c4362 _d4362