000 00269nam a2200121Ia 4500
008 190829s9999||||xx |||||||||||||| ||und||
100 _aSinha, Pankaj K
245 0 _aCall Centre & BPO
250 _a9th Ed.
260 _bD C Books
_c2010
300 _a142
942 _cBK
999 _c37678
_d37678