000 00293nam a2200121Ia 4500
020 _a9780712655231
082 _a158.5 URY/G
100 _aUry, William
245 0 _aGetting past no : negotiating with difficult people
260 _bSocial Science Press
_c2017
300 _a135
942 _cBK
999 _c24432
_d24432