TY - BOOK AU - ANDERSON, JAMES C AU - Narus, James A | Narayandas, Das | Seshadri,D.V.R TI - Business market management : understanding, creating, and delivering value SN - 9788131731635 U1 - 658.8 AND/B PY - 2011/// CY - CHENNAI PB - PEARSON KW - COMMERCE ER -