A Guide To Customer Service Skills For The Help Desk Professional (Record no. 4384)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00314nam a2200109Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9789812403681 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Knapp, Donna |
| 245 #2 - TITLE STATEMENT | |
| Title | A Guide To Customer Service Skills For The Help Desk Professional |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher | Thomson Course Technology |
| Place of publication | Singapore |
| Year of publication | 2002 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Human Resource Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Commerce | Govt Brennen College Central Library | Govt Brennen College Central Library | First floor shelf No.F1 | 16/01/2023 | 004.0688 KNA/G | 37650 | Books |
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